Where do I file my warranty? We operate a "green" company. Click on 'warranty' to the left to file online. Instructions for how to use your watch can be found on its prospective page on this site.
Where do I get an instruction book? Each watch on this website will offer a link to view and/or download the instruction book for your watch.
Where can I get my watch repaired? We want to assure the best quality so we request you send the watch to our repair facility rather than an outside service provider. Sending to an outside provider may void your warranty. For more information on where to send your watch, click on 'warranty' to your left.
Are Equipe watches sold over the Internet? Yes our watches are sold over the internet. If our name is on the watch and you have questions of authenticity we can assure your watch is not a counterfeit.
How long is the lifetime of a watch battery? A battery life varies usually from two to five years depending on the type of the watch, its dimensions and the quantity of energy requested by the different functions. For instance, a chronograph will have a higher energy consumption than a watch indicating the hours and minutes only.
How frequently should a watch be serviced? Like any high-precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. Obviously, we cannot indicate the intervals for such servicing, given that it depends entirely on the model, climate and the care taken by the watch's owner. As a general rule, it is between 3 and 4 years, depending on the use of the watch.
What is water resistance? In water sports, a timepiece with a minimum water resistance of 100 meters is recommended.
All of our watches undergo a series of tests for water resistance before it reaches the retail market. The first test places the timepiece under high air pressure, to ensure that air cannot find its way into the watch housing. The following test takes it through wide temperature variations in a damp environment, to ensure the total absence of water condensation inside the watch glass.
The water resistance rating of our watches is based upon laboratory pressure tests, comparable to the pressure conditions to which an unmoving swimmer or diver may be exposed at the corresponding depth in a wide range of water sports, and may show some variation. The conditions under which the timepiece is tested represent a basis for minimum protection that a water-resistant watch should give, and may vary in such cases where strong or intense movements occur. It should also be understood that water resistance cannot be guaranteed for an indefinite length of time. It may become compromised by accidental shock or impact to the crown, push-button or other areas. If the owner fails to close the crown after setting time, the watch could be damaged.
What should I do to ensure that my watch continues to provide excellent service for many years?
- Magnetic fields: Do not expose your watch to intense magnetic fields such as loudspeakers or refrigerators and other electromagnetic appliances.
- Bathing in the sea: always rinse your watch with fresh warm water afterwards.
- Crown: depending on model, push or screw it in carefully to ensure that no water enters the mechanism.
- Cleaning: for metal bracelets and for all water-resistant cases use a toothbrush with soapy water and a soft cloth for drying.
- Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetic products etc., since they may damage the bracelet, the case or the gaskets.
What are the precision tolerances for Equipe quartz watches? All Equipe quartz movements are produced in accordance with procedures and quality standards. Ambient temperature (20°-25°) may affect the precision of quartz movements, which can lead to variations of between -0.5 and +0.7 seconds per day.
What is a tachymeter? A tachymeter is an instrument for measuring speed. It is a chronograph with a graduated dial on which speed can be read off in kilometers per hour based on a 1000 meter distance. How to read the tachymeter: Only the central chronograph second-hand is used. For longer durations, the indications of the timers (minutes and hours) also count. Example for calculating the speed of a car: The chronograph indicates that the distance of one kilometer has been covered in 30 seconds. The corresponding point on the tachymeter scale indicates 120. The speed is therefore 120 km per hour.
What is a unidirectional bezel? Often the bezel (top ring on the case), serves to record additional data, and can rotate in both directions to provide a number of functions. A unidirectional bezel only turns one way to prevent any danger of false maneuver. This is especially important when being used to measure diving times as even if the bezel is knocked and moved it will simply indicate the diver has less air or decompression time rather than more.